Privacy Policy

Last updated: April 15, 2026

At RetryPayment, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide

• Account Information: Email address, company name, and payment details when you sign up
• Stripe Data: Payment information synced from your Stripe account (transaction IDs, amounts, customer emails, payment statuses)
• Communication Data: Any messages you send us through support channels

Automatically Collected Information

• Usage Data: How you interact with our service (features used, pages viewed, time spent)
• Device Information: Browser type, IP address, operating system
• Cookies: We use essential cookies to maintain your session and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our payment recovery service
• Process failed payment retries on your behalf
• Send automated recovery emails to your customers
• Communicate with you about service updates and support
• Improve our service and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use third-party services including Stripe (payment processing), email delivery services, and hosting providers. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: If RetryPayment is acquired or merged, your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your information:

• All data transmitted is encrypted using TLS/SSL
• Data at rest is encrypted using AES-256
• We use secure authentication and access controls
• Regular security audits and updates
• We do not store credit card information (handled by Stripe)

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you cancel your account:

• We delete your Stripe connection data immediately
• Account information is retained for 90 days for potential reactivation
• Billing records are kept for 7 years for legal/tax purposes
• Aggregated, anonymized data may be retained indefinitely for analytics

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications (we rarely send these)

To exercise these rights, contact us through the waitlist form on our main website.

7. GDPR Compliance (EU Users)

If you are located in the European Union, we process your data under the following legal bases:

• Contract Performance: To provide the service you signed up for
• Legitimate Interest: To improve our service and prevent fraud
• Consent: For marketing communications (you can withdraw anytime)

8. CCPA Rights (California Users)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

9. Children's Privacy

RetryPayment is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all third-party processors
• Regular compliance reviews

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• Email notification to your registered address
• Prominent notice on our website
• In-app notification

Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, you can reach us through the waitlist form on our main website.